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| Information
Collection and Use |
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Information
Collection |
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Pro Star Carpet Cleaning
is the sole owner of the information collected on http://www.prostarcarpetcleaning.com.
Pro Star Carpet Cleaning collects information from our users at several
different points on our Web site. |
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Service Request |
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Additionally,
we request information from the consumer in our free estimate process.
A user must provide detailed information about the service requested. No
financial information (such as credit card number, expiration date) is
collected. This information is used to match consumers with appropriate
service professionals. The information may also be used to contact the
consumer to verify or clarify their service request. |
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Additionally,
we request information from the consumer in our free estimate process.
A user must provide detailed information about the service requested. No
financial information (such as credit card number, expiration date) is
collected. This information is used to match consumers with appropriate
service professionals. The information may also be used to contact the
consumer to verify or clarify their service request. |
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Profile |
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We store information
that we collect through cookies, log files, clear gifs, and/or third parties
to create a profile of our users. A profile is stored information that
we keep on individual users that detail their viewing preferences. Consequently,
collected information is tied to the user's personally identifiable information
to provide offers and improve the content of the site for the user. This
profile is used to tailor a user's visit to our Web site and to direct
pertinent marketing promotions to them. We do not share your profile with
other third parties. |
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Third Party
Advertising |
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Some of our
business partners may use cookies on our site (for example, advertisers).
We have no access or control over these cookies once our business partners
have been given permission to set cookies. This privacy statement covers
the use of cookies by Pro Star Carpet Cleaning only and does not cover
the use of cookies by any advertisers. Currently, Pro Star Carpet Cleaning
does not employ third-party advertising or ad serving technology on http://www.prostarcarpetcleaning.com. |
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Log Files |
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Like most standard
Web site servers we use log files. This includes internet protocol (IP)
addresses, browser type, internet service provider (ISP), referring/exit
pages, platform type, date/time stamp, and number of clicks to analyze
trends, administer the site, track user's movement in the aggregate, and
gather broad demographic information for aggregate use. IP addresses, etc.
are not linked to personally identifiable information. We use a tracking
utility called MKStats, as well as internally built applications that use
log files to analyze user movement. |
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| Communications
from the Site |
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Special Offers
and Updates |
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We send all
new members a welcoming email to verify password and username. Established
members will occasionally receive information on products, services, special
deals, and a bi-monthly newsletter. Out of respect for the privacy of our
users we present the option to not receive these types of communications.
Please see the Choice and Opt-out sections. |
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Newsletter |
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If a user wishes
to subscribe to our newsletter, we ask for contact information such as
name and email address. Out of respect for our users privacy we provide
a way to opt-out of these communications. Please see the Choice and Opt-out
sections. |
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Customer
Service |
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We communicate
with users on a regular basis to provide requested services and in regards
to issues relating to their account we reply via email or phone, in accordance
with the user's wishes. |
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Legal Disclaimer |
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Though we make
every effort to preserve user privacy, we may need to disclose personal
information when required by law wherein we have a good-faith belief that
such action is necessary to comply with a current judicial proceeding,
a court order or legal process served on our Web site. |
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Aggregate
Information |
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Currently, Pro Star Carpet Cleaning
does not share aggregated demographic information
with our partners and advertisers. |
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Third Party
Advertisers |
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E&M Carpet
Cleaning does not share Web site usage information about users with third
parties for the purpose of targeting our Internet banner advertisements
on their site and network of sites. |
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These are the
instances in which we will share users' personal information:
We share personal
information, such as telephone numbers, physical addresses and email addresses
only when an approved member of our service professional network accepts
a lead from a registered user, and that user indicates what personal information
they are willing to share. No personal information is shared if there is
not a match between the service request submitted by a user and a member
of our service provider network. |
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Business
Transitions |
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In the event
Pro Star Carpet Cleaning goes through a business transition, such as a
merger, being acquired by another company, or selling a portion of its
assets, users' personal information will, in most instances, be part of
the assets transferred. Users will be notified via email and a prominent
notice on our Web site for 30 days prior to a change of ownership or control
of their personal information. If as a result of the business transition,
the users' personally identifiable information will be used in a manner
different from that stated at the time of collection they will be given
choice consistent with our notification of changes section. |
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Choice/Opt-out |
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Our users are
given the opportunity to 'opt-out' of having their information used for
purposes not directly related to our site at the point where we ask for
information. For example, our service request form has an 'opt-out' mechanism
so users who submit a service request from us, but don't want any marketing
material, can keep their email address off of our lists. |
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Users who no
longer wish to receive our newsletter and promotional communications may
opt-out of receiving these communications by replying to unsubscribe in
the email or email us at support@prostarcarpetcleaning.com. |
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Users of our
site are always notified when their information is being collected by any
outside parties. We do this so our users can make an informed choice as
to whether or not they should proceed with services that require an outside
party. |
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Links |
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This Web site
contains links to other sites. Please be aware that Pro Star Carpet Cleaning
is not responsible for the privacy practices of such other sites. We encourage
our users to be aware when they leave our site and to read the privacy
statements of each and every Web site that collects personally identifiable
information. This privacy statement applies solely to information collected
by this Web site. On occasion, a partner site will employ our matching
engine in a co-branded format. A co-branded web page includes both the
Pro Star Carpet Cleaning logo and/or URL and the partner sites logo and/or
URL, but does not appear to be part of the Pro Star Carpet Cleaning web
site. |
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Tell-A-Friend |
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If a user elects
to use our referral service for informing a friend about our site, we ask
them for the friend's name and email address. Pro Star Carpet Cleaning
will automatically send the friend a one-time email inviting them to visit
the site. Pro Star Carpet Cleaning stores this information for the sole
purpose of sending this one-time email and tracking the success of our
referral program. The friend may contact Pro Star Carpet Cleaning at support@prostarcarpetcleaning.com
to request the removal of this information from our database. |
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Security |
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This Web site
takes every precaution to protect our users' information. When users submit
sensitive information via the Web site, their information is protected
both online and off-line. If users have any questions about the security
at our Web site, users can send an email to support@prostarcarpetcleaning.com. |
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Supplementation
of Information |
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In order for
this Web site to properly fulfill its obligation to users it is necessary
for us to supplement the information we receive with information from 3rd
party sources. |
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Enhancement
of Marketing Profile |
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Occasionally,
we purchase third party marketing data and add it to our existing user
database to better target our advertising and provide pertinent offers
we think our users would be interested in. We use this information to enhance
or overlay the 'profile' of individual users. This aggregate marketing
data is therefore tied to the users' personally identifiable information.
See also the "Profile." |
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Correcting/Updating/Deleting/Deactivating
Personal Information |
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If a user's
personally identifiable information changes (such as zip code, phone, email
or postal address), or if a user no longer desires our service, we provide
a way to correct, update or delete/deactivate users' personally identifiable
information. This can usually be done by emailing our Customer Support
at support@prostarcarpetcleaning.com.
Or, contact us by telephone or postal mail at the contact information listed
below. |
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Notification
of Changes |
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If we decide
to change our privacy policy, we will post those changes to this privacy
statement, the homepage, and other places we deem appropriate so our users
are always aware of what information we collect, how we use it, and under
what circumstances, if any, we disclose it. We will use information in
accordance with the privacy policy under which the information was collected. |
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If we use personally
identifiable information of users in a manner different from that stated
at the time of collection we will notify users via email. Users will have
a choice as to whether or not we use their information in this different
manner. However, if users have opted out of all communication with the
site, or deleted/deactivated their account, then they will not be contacted,
nor will their personal information be used in this new manner. In addition,
if we make any material changes in our privacy practices that do not affect
user information already stored in our database, we will post a prominent
notice on our Web site notifying users of the change. In some cases where
we post a notice we will also email users, who have opted to receive communications
from us, notifying them of the changes in our privacy practices. |
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Contact Information |
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If users have
any questions or suggestions regarding our privacy policy, please contact
us at: |
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Pro Star Carpet Cleaning LLC
2183 Shillings Chase Drive NW
Kennesaw, Georgia 30152
(678) 802-8211
support@prostarcarpetcleaning.com |
